FIA’s Matthew Drinkwater spoke to Retail Week about how AI is set to transform the festive season for retailers — not just operationally, but creatively — as brands prepare for what could be a defining golden quarter.
“Christmas 2025 could mark a real turning point,” says Matthew Drinkwater, head of the London College of Fashion’s Innovation Agency. “AI won’t just improve how retailers operate, but reshape how they express themselves creatively at one of the most emotionally charged times of the year.”
From hyper-personalised gifting experiences to immersive AI-generated campaigns, this year’s innovations may signal the start of a longer-term shift in how technology shapes seasonal retail.